Flybackindia ("we", "our", "us") is dedicated to safeguarding your personal information and values your privacy. The procedures of Flybackindia with regard to personally identifiable information or personal data (sometimes known as "personal information/PI") are outlined in this policy. This policy is applicable to our social media accounts, voice conversations, text messages, email, websites, and applications (collectively, the "Platforms"). You accept the terms of this policy by using the Platforms.
When you buy a product or service from Flybackindia or subscribe to our newsletter, we may collect and use your PI, including any PI you may submit through the Platforms. This privacy policy tries to tell you of these practices.When we collect or process personal information about you, it is vital that you read our privacy policy together with any additional privacy policies, notices, or fair processing policies we may offer. our will ensure that you understand exactly how and why we are using your PI. This privacy statement is meant to serve as a supplement to existing notices and privacy policies, not to replace them.
The entity (Company) in charge of your PI is Flybackindia.
A Data Protection Officer (DPO) has been designated by us to handle inquiries pertaining to this privacy policy. Please use the information provided below to get in touch with the DPO if you have any queries concerning this privacy statement.
The legal entity's full name is flybackindia Inc. Contact email at [email protected]
We regularly evaluate and update our privacy policy, doing so at least once every 12 months. Flybackindia reserves the right to make modest changes to this privacy statement that won't negatively impact your privacy, excluding legal restrictions. If there are any significant changes, flybackindia will post the updated policy on our website and, if at all possible, warn you when you use our platforms the next time through email or pop-up windows. On the Effective Date, the Amendments will become effective. The most recent version of our privacy statement is available on our website.
You attest to the veracity, accuracy, completeness, and currentness of the information when you provide us with PI. Additionally, you are confirming with us that you are authorized to give it to us.The accuracy and timeliness of the PI we have on file about you is crucial. If your PI changes during the course of your partnership with us, do let us know.
We have gathered together the many types of personally identifiable information (PI) that we may gather, use, keep, and transfer about you.First, middle, and last names, aliases, postal addresses, unique personal identifiers (cookies), date of birth, online identifiers (IP addresses), passport/ID data (number, expiry, country of issuance, nationality), and other comparable identifiers are examples of identifiers or identity data. The following are examples of contact data: phone numbers, email addresses, delivery addresses, and billing addresses. Financial Information (bank account and payment card details), Transaction Data (details about payments to and from you and other details of products and services you have purchased from us), and Commercial Information (requested price quotes, products or services purchased, or other purchasing or consuming histories or tendencies) are all examples of this type of information. Network Activity Information includes information about your use of our platforms, such as Usage Data and Technical Data (such as your login information, browser type and version, browsing history, search history, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access our platforms). Geolocation information (nation, region, or city). Information that is both electronic and auditory (such as email threads and call logs). Conclusions (inferences) made from any of the personally identifiable information (PI) that Flybackindia has collected, including but not limited to profile data (your preferences, traits, behavior, attitudes, intelligence, feedback, and survey responses) and marketing data (your communication preferences and how you prefer to be contacted by us and our partners). Additionally, we gather, utilize, and distribute aggregated data for any reason, such as demographic or statistical data. Although Aggregated Data may be obtained from your PI, it is not legally regarded as PI since it will not disclose your name in any way. For instance, we might combine your network activity data to determine the proportion of users who utilize a particular platform feature. However, we treat combined data as PI that will be used in compliance with this privacy policy if we connect or combine Aggregated Data with your PI in a way that makes it possible for it to identify you either directly or indirectly. Customer support We will gather any questions, grievances, or other information you want to provide to our support staff in the event that you choose to get in touch with us via customer service. We don't gather any Special Categories of PI about you, which comprise genetic and biometric information, political opinions, trade union membership, personal life, sexual orientation, race or ethnicity, and religious or philosophical views. Furthermore, we don't gather any data regarding offenses and convictions related to crimes.
Flybackindia does not intentionally gather personal information from minors, unless the minor is a passenger. We will delete this data from our records if we learn that a minor is attempting to submit PI. We can remove personal information provided by minors if you are their parent or legal guardian and get in touch with us.
We might not be able to carry out the terms of the contract we have or are attempting to enter into with you if we gather personally identifiable information (PI) that is required by law or under the terms of that contract and you refuse to disclose that PI when asked. (for example, to provide you with goods or services). We might have to cancel a product or service you have with us in this situation, but we'll let you know if that happens.
We get personal information about you and from you using a variety of techniques, such as:
PI that you provide to us We obtain your personal information directly from you through online forms, voice calls, messenger, or life chat. Unless you specifically request that it not be stored (one-time communication only), all contact information (phone numbers, emails, etc.) that you offer during any interaction will be treated as your personal contacts and saved in your profile for future discussions. For instance, when you contact our customer support, register, book a trip, or get a price, you are providing us with your personal information. This covers the PI you give when you:
Voice calls are one of the primary ways of collection. We have a stake in making sure you've selected the greatest option available.Voice conversations offer a unique chance to offer you prompt customer service and reveal other aspects of the product that you might not find on the website. We usually give your request a call back. Unfinished conversations about current flights may occasionally arise (live chat miscommunication, email system malfunction, bad internet connection, etc.), and they may need to be addressed right away. We don't run any obnoxious advertising campaigns or make unsolicited telemarketing robocalls. You can contact us by phone or email at any time to opt out of receiving this communication.
PI that we obligingly gather Additionally, we gather your PI inertly. For instance, when you browse the Platform, we gather data about you over time and from many Websites. Additionally, we employ beacons and cookies as tracking techniques. We will gather Network Activity Information about your device, surfing habits, and equipment automatically when you use our platforms. Cookies and other like technologies are used by us to gather this PI. Kindly see our Cookie policy for further details. Your device's settings and attributes may be used by platform features to determine your precise location (country, state). IP address mapping and other technologies are examples of such technologies. In addition to offering you offers and services that might be of interest to you, we use your information to improve and customize your experience. Although Flybackindia has no influence over the settings on your device, we do advise turning on location services so you can utilize the location-based features and functionality available.
Information we get from service providers: We make use of service partners to gather your PI. This may occur when you use a service provider platform, like Facebook, to log in. We also incorporate the software used by service providers to gather user data for security purposes.
Your PI will be used by us for the following activities:
Enhancing Our Offerings In order to better serve you and our platforms and services, as well as to better understand our users, as well as to safeguard and prevent damage to our property.
repeat customers We regard you as the Regular (loyal) Customer if you have ever bought from us or asked for a price quote. Regular Clients have several advantages:
As per our policy, we might get in touch with you as a Regular Customer using the phone number or email that we have on file from earlier requests and deals. Examples of such situations include when you unintentionally gave the incorrect email address or phone number, or when the email address or phone number you left on the previous request or purchase is not reachable. Please get in touch with us if you wish to opt out. Reservations Your PI is used by us and our travel partners to handle reservations and, if necessary, maintain itinerary data.Marketing initiatives: We utilize your data for marketing initiatives. These pursuits could involve: If you have opted in to receive emails and/or texts from us, or if you have transacted with us, we may use your flybackindia address to send you marketing emails and/or texts about our services and those of our partners, as allowed by law. By using the "Unsubscribe" link in the newsletter or sending the text STOP, you can quickly unsubscribe from these marketing communications at any time. to hide material and advertisements that you might find irrelevant, or to provide recommendations and advertising that is more pertinent to you. You may see this advertising on our platforms as well as on platforms operated by third parties (such as Google and social media websites like Facebook). It may contain offers or information that we, or our business partners, think you might find useful. Customized advertisements could be predicated on data gathered via cookies or additional tracking mechanisms.
Should you decide to take part in promotional activities, pertinent data might be utilized in their administration. To speak with you, including in the following manner:
Unless we reasonably feel that we need to use your PI for another reason and that reason is compatible with the original purpose, we will only use it for the purposes for which we collected it. Please get in touch with us if you would need more information about how the processing for the new purpose is consistent with the original purpose.
As a customer-focused company, we appreciate and hold your expectations in high regard. You can, therefore, voice your concerns and ask questions about privacy-related issues at any time. There is an opt-out link in every marketing email we send, and you may modify your settings or stop receiving these emails at any moment. Since each flybackindia website caters to a distinct readership and geographic area, the subscription and unsubscribe choices vary as well. Administrative and service emails cannot be unsubscribed from.
Affiliated companies and transfer of authority Your PI may be shared with our corporate affiliates, and owners will have access to it for the purposes specified herein if flybackindia (or a portion of its operations) is sold or otherwise changes hands. Service providers If a supplier agrees in writing to protect and not disclose your information further, we may share your PI with them in order to have them perform services on our behalf.
Payment service providers and travel vendors We might disclose your personally identifiable information (PI) to acquirer banks, payment service providers, and travel agencies if you make a reservation using the Platforms. Travel agencies on the internet, lodging, airlines, automobile rental firms, and travel insurance providers might all fall under this category. As data controllers, these third parties will handle your personal information in line with their own privacy rules. In order to help you, our customer service representatives might need to provide the appropriate travel provider with information regarding your request.
Business partners Your PI might be disclosed to different business partners by us. Certain business partners might utilize your personally identifiable information (PI), such as identifiers, contact details, and network activity information, to identify, stop, or handle fraud, security, or technical problems. In order to gauge your level of satisfaction with our services, we might also use your PI to request that our partner develop a survey, form, application, or questionnaire. Certain business partners might utilize your personal information for purposes of online behavioral advertising or to make offers to you of goods or services that we think you might find interesting. Additionally, if we tell you differently at the time of collection, we might disclose your information. We might also provide partners with anonymous usage data that has been aggregated. In order to guarantee that our partners adhere to the highest standards of confidentiality and best practices in privacy and security, we engage into confidentiality and PI processing conditions with them. We also routinely examine these standards and practices. Trips shared by you You can send or provide access to your itinerary to anybody you like if you use or have itineraries as part of our service. It's possible that your itinerary has enough information (such booking reference codes) for the recipient to make changes to your reservation, check in, cancel, etc. Your itinerary should only be disclosed to individuals you can trust. Should you decide to post your itinerary on websites that are accessible to the general public (like Facebook), others may be able to gather and utilize such data. Information shared in public You give us permission to post your travel review using the screen name you provide on all of our platforms if you submit one. You also grant us permission to combine it with other reviews. Authorities If required by law, we might share PI to law enforcement or other authorities, for example. This covers subpoenas, court orders, orders resulting from legal proceedings, and criminal or administrative investigations. We may also provide your personal information in response to a legal action, in order to defend our rights and claims, or in order to prevent, detect, or prosecute criminal activity.
Additionally, we might give others access to anonymously aggregated usage data.
Our service providers may be based in the United States as well as other nations, and our servers and data centers are based there. By giving us your personal information, you consent to its possible transfer to and storage in these nations. The laws governing privacy, data security, and protection in these nations can differ from your own or be less strict. Therefore, in accordance with the rules of those nations, governments, courts, or law enforcement may request access to your PI. We shall offer the required precautions to maintain protections of your personal information, subject to the applicable legislation of such countries. For example, we may seek contractual obligations based on EU model clauses from the PI recipients. Flyback India has a security mechanism designed to prevent misuse and unauthorized access to the personal information kept on file in our systems. Our systems are set up with firewalls built to industry standards, data encryption, or scrambling technologies. The PI you transmit over the Internet is also protected by Secure Socket Layer (SSL) technology, which we also employ. Only employees of our companies or our service providers may access PI in order to fulfill the purposes specified in this privacy policy. We have implemented the necessary security measures to guard against the unintentional loss, unauthorized use, alteration, or disclosure of your personal information. Furthermore, we restrict access to your PI to those workers, representatives, contractors, and other service providers who require it for business purposes. They are bound by a duty of secrecy and will only handle your PI in accordance with our guidelines. When required by law, we shall notify you and any relevant regulator of a breach. We have established protocols to handle any suspected PI breach.
Your PI will only be kept by us for as long as is reasonably required to accomplish the goals for which it was gathered, including meeting any obligations arising from laws, regulations, taxes, accounting, or reporting requirements. If there is a complaint or if we have a good basis to think that there may be a lawsuit over our relationship with you, we may keep your personal information for a longer amount of time. The amount, nature, and sensitivity of the PI, the possibility of harm from its unauthorised use or disclosure, the reasons we process your PI and whether we can accomplish those purposes in another way, and any applicable legal, regulatory, tax, accounting, or other requirements are all taken into account when determining the appropriate retention period for PI.
If you click through to third party websites or other platforms, flybackindia Privacy Policy does not apply.
Under certain circumstances set by applicable law, you are entitled to:
Request access to your PI (referred to as a "data subject access request"). This allows you to obtain a copy of the PI we hold on your behalf and verify its accuracy and authenticity. Disclosure is limited to 12 months prior to receipt of a verification request. You may be asked to provide: The sources from which the PI was collected; the business or commercial purpose for the collection of the PI; categories of third parties with whom we share your PI; We disclosed
pieces of IP for commercial purposes..
Request that the PI we have on file about you be corrected. This gives you the ability to ask that any missing or erroneous PI be fixed; however, we might need to confirm that the new PI you give us is accurate.
Make a cancellation request. You have the option to ask us to remove your PI by submitting a verifiable request. Please be advised that your request may be denied in certain circumstances.
Because our services are remote, it is critical that we continue to correspond using the same email address (Verified Email) that you used to order tickets and other related services, obtain a pricing quote, and seek information. Our primary method of contact is the Verified Email, which allows us to respond to inquiries promptly and protects your personal information from unscrupulous parties.
Although you may submit a request over the phone, we are still required by law to respond to you via Verified Email in order to preserve our legal claims. If you use a third-party service or an authorized agent to make your request, we will request extra verification and get in touch with you via Verified Email.
NONDISCRIMINATION We won't treat you differently (by refusing to supply services, raising costs, or offering lower quality standards) just because you used any of the rights outlined above. This privilege may be restricted if there is a reasonable correlation between the value that your PI has delivered for you and the difference in pricing, levels, or quality. In order to get your agreement to supply more PI or not to request that your PI be deleted, we may ask for your opt-in consent and offer you financial incentives.
FEES and DENIALS: You won't need to pay a charge to get to your PI (or to practice any of different freedoms).
In any case, we might charge a sensible expense in the event that your solicitation is obviously unwarranted, tedious (beyond two times in a year term) or extreme.
On the other hand, we could decline to follow your solicitation in these conditions.
We could likewise decline to follow up on your solicitation, when we are not in that frame of mind to distinguish you and confirm your solicitation or the mentioned expense was not paid.
We might have to demand explicit data from you to assist us with affirming your personality and guarantee your entitlement to get to your PI (or to practice any of your different freedoms). This is a safety effort to guarantee that PI isn't uncovered to any individual who has no option to get it. We may likewise reach you (by means of email, telephone or courier) to ask you for additional data corresponding to your solicitation to accelerate our reaction.
TERMS: We attempt to answer all genuine solicitations in one month or less. Sporadically it could take us longer than a month on the off chance that your solicitation is especially complicated or you have made various solicitations. We will inform you and keep you updated in this case. The greatest reaction time will not surpass 90 days. CONTACTS: you can submit your complaint/ request to DPO email (see above).
A few programs have a "Don't Track" include that allows you to advise sites that you would rather not have your web-based exercises followed. These elements are not yet uniform, so we are not as of now set up to answer those signs.
Treats is a little piece of information sent from Stage and put away on your gadget (PC, cell phone and so forth.) by your internet browser while you are perusing our Foundation and some of the time down the line Without Treats it would be difficult to give you data and administrations you are mentioning through the Web. Cookies either keep track of your browsing activity or stateful information (like the items you've added to your shopping cart in an online store). They can also be used to keep track of any information that the user has previously entered into form fields, like names, addresses, passwords, and the billing address. Unless you opt out (which is only available for some cookie types), you consent to the use of any of the cookies and tracking tools mentioned in this policy by using the Platforms.
Technical and strictly necessary Cookies As a rule our Foundation use treats to guarantee specialized plausibility to interface our Foundation with your gadget and offer types of assistance mentioned by you. This treats is coordinated naturally into our Foundation. In the event that, you attempt to obstruct/switch off any of such treats you probably won't get some fundamental piece of administrations, mentioned by you. A few instances of such treats are:
A. Cookies for user input (session-id), such as those used when completing an online form to purchase tickets or make a payment, etc.
B. Cookies for authentication are used for services requiring user authentication, such as online account logins in information systems that are connected to our platform.
C. Security cookies are used to stop malicious attempts and identify abuses of authentication.
D. Flash player cookies are examples of session cookies used by multimedia content players.
E. session cookies for load balancing (quicker request response).
F. Cookies are shared by third-party social plug-in content.
Functionality and Preferences Cookies These cookies enable faster and more easy platform usage, improve security, optimize and make our platforms more user-friendly, and collect useful statistics in an anonymous manner, such as but not limited to. to compile data on new users visiting the Platforms.
To assist us in identifying your browser and the pre-configured settings it had, such as the preferred language, font size, etc.
When you make reservations on partner websites, the partner websites handle contractual connections.
For the aim of capacity planning and to assist in enhancing our Platform offering. Analytics cookies may be placed by us or our service providers. These enable us to compile information about the many kinds of users who access our platforms, as well as the pages and adverts they view, either in aggregated or segmented form. We or our service providers may gather information about how you use our Platforms, such as the pages you visit and the links you click, in order to better understand how you use them. This information is not used by us to identify you specifically.
In the event that we gather Cookies for statistical analysis, we are dedicated to upholding the "functional separation" principle, which means that the processing's outcomes won't have an adverse effect on Your privacy or lead to any choices being made against You. Functionality cookies often have a very short retention period. Please be advised that we always evaluate the risk level of such processing, so longer durations do not compromise Your privacy. We may permit service providers to gather Functionality Cookies on our Platforms under our close supervision so they can give us aggregated statistics. In these situations, we demand that service providers compile or remove any data they have collected from Your device.
Advertising and Targeting Cookies Advertising cookies are used by us and our third-party partners, such as Google and Facebook, to show you adverts based on your previous usage of our platforms. As an illustration:
to maximize our advertising efforts by utilizing cross-device tracking. flybackindia may combine data gathered from a certain browser or mobile device with data from another computer or device connected to the first device or computer as part of cross-device tracking. You can modify your cross-device tracking settings for advertising purposes by adjusting your device's cookie settings.
to collaborate with internet advertising firms to show customized ads when you visit third-party platforms and our platforms. This targeting could be done using data that we or other third-party platforms have gathered. Additionally, your actions or those of third parties on our Platforms may constitute the basis for this targeting. Additionally, our business partners could provide us with information about your browsing history.
We may use Google Analytics, including Google Analytics Demographics and Interest Reporting, to gather demographic and interest data about you, such as age, gender, and interests. We might utilize the data gathered about you via Google Analytics for Google services like Google Display Network Impression Reporting and Remarketing using Google Analytics. The decisions you make depend on your device and browser. Cookies are necessary for some parts of our website to work. If your device is configured to disable cookies, you might not be able to utilize these features. In Google Analytics, IP addresses are anonymized.
Web beacons are single-pixel GIF images that we and our advertising partners may utilize. These web beacons are inserted into email newsletters or web pages' HTML code. We might monitor your activities on a partner website that you visit through one of our mobile applications.
You have control over cookies thanks to your browser. Each browser has a different method for doing this. For more details, you should consult the Help menu in your browser. You should independently set your settings for other browsers, computers, or devices you may use, as your opt-out option is only saved in opt-out cookies in that particular browser. Your opt-out choices might not work if your browser disables cookies. You should revisit this page from time to time to make sure your opt-out settings are still active, as deleting browser cookies has the potential to do so. Certain types of tracking that we have detailed in this policy will continue even if you block or remove cookies or choose not to participate in online behavioral advertising. It is important to remember that disabling third-party cookies does not guarantee that you won't be exposed to or receive online marketing or advertising. It indicates that you will no longer receive adverts from the third-party service that you opted out of, which were customized based on your online habits and web preferences. By going to opt-out websites like www.aboutads.info or https://cookies.insites.com/disable-cookies/, you may also choose not to accept third-party cookies.
